Frequently asked questions
How can I track my order?

You will receive an email with tracking once your order is shipped.
Can I change my order details?

Yes, within 12 hours. Please contact us as soon as possible.
Can I cancel my order?

Orders can be cancelled within 12 hours before shipping.
When will my order be shipped?

We usually ship within 1–3 business days.
What payment methods do you accept?

We accept credit cards, PayPal, Apple Pay and Google Pay.Support credit card、PayPal、Apple Pay
Why did my credit card payment fail?

Most failures are due to bank security checks or incorrect info.
Does the price include taxes?

Yes, all prices include GST.
Are there any discount codes available?

We offer seasonal promotions. Join our newsletter to receive codes.
How much is the shipping fee?

Shipping is calculated at checkout based on your location.
Do you offer international shipping?

No
Which courier service do you use for delivery?

We use Australia Post

How long does delivery take?

Domestic orders: 2–8 business days.
What should I do if my package is lost?

We will help you check with the courier or resend if confirmed lost.
How can I request a return?

Contact us within 7 days of receiving your order.
What is your return policy?

Items must be unused and in original condition.
How can I exchange an item?

Contact us and we will arrange an exchange.
Do I need to pay for return shipping?

Return shipping is the buyer’s responsibility unless the item is faulty.
What should I do if I receive a defective item?

We will replace or refund after reviewing photos.
How do I create an account?

Sign up using your email on our website.
What should I do if I forget my password?

Click “Forgot Password” and follow instructions.
How can I update my personal information?

Log in and edit from your account page.
How can I check my order history?

Go to “My Orders” after logging in.
How do I choose the right size?

Check the size guide on each product page.
What materials are used in your products?

All ingredients are listed clearly on each product page.
Where can I find detailed product information?

Every product page includes full details and photos.
How many color options are available for your products?

Color options are shown on each product page.
When will out-of-stock items be restocked?

Restock updates will be posted on our social media.
How do I use a discount code?

Enter your code at checkout.
Do you offer membership discounts?

Yes, members receive exclusive offers.
How can I get discount updates?

Subscribe to our newsletter.
Do you support bulk purchases?

Yes, please contact us for bulk pricing.
What should I do if my product has a quality issue?

Send us photos within 7 days; we will replace or refund.
Can I request a repair?

For certain items, repair may be available.
Do you offer a warranty service?

No